Terms & Conditions

Company Information

This website is operated by VIIVA AB, registered in Sweden under organization number 559540-3493, with its registered office at Metronomgatan 5, 126 28 Hägersten, Sweden.
Contact us at contact@viiva.se.

 

General

By accessing our website and/or purchasing products, you agree to these Terms and Conditions. These terms apply to all purchases made through our webshop.


Intellectual Property

All content on this website, including trademarks, logos, product designs, images, text, and graphics, is the property of VIIVA AB and protected by copyright and intellectual property laws. Use of any content without our written permission is prohibited.


Product Information

We aim to present accurate product descriptions, including size, material, and color. However, due to variations in screen settings, we cannot guarantee that product colors displayed online are an exact representation.

 

Pricing & Payments

Prices are shown in Swedish Krona (SEK) by default and include 25% Swedish VAT. For international visitors, prices may be displayed in other currencies (such as EUR or USD) for convenience. The final price, including applicable taxes and fees, will be clearly shown at checkout before you confirm your order.

For EU customers, prices include VAT according to the local VAT rate of your country. For customers outside the EU, VAT will not be charged, but you may be responsible for import duties and taxes upon delivery.

We accept the payment methods available at checkout. Your order will only be processed once payment is completed.


Shipping & Delivery

Delivery times are normally 2–5 business days within Sweden and longer for international orders. If we cannot deliver within 30 days, you have the right to cancel the order.
Our detailed shipping and delivery policies are available on our Shipping and Delivery page.


Withdrawals 

As an EU customer, you have a 14-day right of withdrawal by law, starting from the day you receive your order. This gives you the right to cancel your purchase and receive a refund.


Returns & Exchanges

If you’d like to return an item, click here -> Return Portal to enter your email, select the item(s), print and attach the return label, and drop off your package at your nearest shipping agent. Refunds are processed within 5 - 10 business days after we receive and inspect your return.

If you’d like a different size, we recommend returning the original item and placing a new order - this ensures you get the perfect fit. Simply follow the instructions in our Returns Portal to return your item, and then order the size you want.

 

Complaints & Warranty

You have the right to submit a complaint if you receive a faulty product, in line with Swedish Consumer Protection laws.

  • Complaints must be made by contacting us at contact@viiva.se as soon as you discover the fault. Complaints reported within two months of discovering the defect are considered timely.
  • The right to submit a claim lasts up to three years from the date of purchase.
  • If your claim is approved, we will offer repair, replacement, or refund.
  • Claims are typically processed within 14–30 days.
  • Please provide as much information as possible when contacting us at contact@viiva.se.


Customs & Import Taxes

For orders shipped outside Sweden, customs duties, import taxes, or fees may apply depending on your country. These charges are the responsibility of the recipient. For detailed information, please contact your local customs office.


User Conduct

You may not use this site for unlawful purposes, upload viruses, impersonate others, or engage in harmful activity that could disrupt our services.


Limitation of Liability

We are not liable for indirect or consequential damages arising from use of our products or website. Nothing in these terms limits liability for fraud, intent, or mandatory consumer rights under Swedish law.


Errors & Omissions

We reserve the right to correct any errors in product descriptions, pricing, or availability. If an error affects your order, we will contact you to confirm or cancel the order.


Force Majeure

We are not responsible for delays or failures caused by events beyond our control, such as strikes, transport disruptions, natural disasters, or government restrictions.


Changes

We may update these Terms & Conditions from time to time. The version published at the time of your order applies.